Return Policy

📦 30-Day Return Window

How the Return Deadline Is Determined

The delivery date shown in the carrier’s tracking record is considered Day 0. Day 1 is the following calendar day. The return deadline is 11:59 PM in the local time zone of the original delivery address on the 30th calendar day after delivery.

To qualify for a return, the package must be physically handed to the carrier and receive its first carrier acceptance scan by the deadline. Creating a shipping label, scheduling a pickup, contacting Customer Service, or receiving return approval does not constitute shipment and does not pause or extend the return window.

The carrier acceptance scan—not the date the package arrives at our warehouse—is used to determine whether the return was shipped on time. Packages receiving their first carrier acceptance scan after the deadline are not eligible for return.

How to Start a Return

Email info@davebella.com with your order number, the item(s) you wish to return, and the reason for the return.
Wait for our approval and designated return address before shipping the package.
Ship the return by the stated deadline using a trackable shipping service.
Reply to our email with the carrier name and tracking number.

Returns sent without prior approval or to an address other than the designated return address may be delayed or refused.

All returned items must also meet the eligibility and condition requirements stated below.

🔄 General Return Policy

Types of Returns and Eligibility

We handle returns and product concerns based on the reason for the request:

1. Change-of-Mind Returns

This includes ordering the wrong size or color, not liking the style, or no longer wanting the item.

To be eligible, the item must be:

Unused, unworn, and unwashed
Free from stains, damage, or signs of wear
In its original condition and product packaging
Returned with all original tags and security labels attached

The return must also meet the 30-day carrier acceptance deadline described above.

2. Product or Fulfillment Issues

This includes items that are defective, damaged, incorrect, or missing from the package.

Please contact us within 30 calendar days of delivery and provide your order number and clear supporting photos. Depending on the issue, we may request photos of the item, care label, packaging, shipping label, and all items received.

Please stop using or washing an affected item once the issue is discovered, and keep the item and packaging until our review is complete.

Product and fulfillment concerns are reviewed separately. The standard unused-item requirements do not automatically exclude a verified quality or fulfillment issue.

Change-of-mind returns shipped after the 30-day deadline are not eligible. This policy does not limit any mandatory consumer rights that may apply in your country or region.

📦 Eligible and Non-Returnable Items

Items Eligible for Return

We accept eligible returns only for products purchased directly from davebella.com and verifiable in the davebella.com order system.

Clothing, shoes, hats, and accessories may be returned if they meet the 30-day deadline and all return-condition requirements stated in this policy.

Products purchased from another retailer, marketplace, or third-party seller must be returned through the original place of purchase.

Hygiene-Sensitive Items

For hygiene reasons, underwear and other hygiene-sensitive items are eligible for a change-of-mind return only if they are unworn, unopened, and remain in their original packaging with any hygiene seal intact.

This restriction does not apply to a verified quality issue.

Items Not Eligible for Change-of-Mind Returns

We do not accept change-of-mind returns for:

Customized or personalized products
Gift cards or membership cards
Items clearly marked “Final Sale” on the product page and at checkout
Items that have been worn, washed, altered, or damaged after delivery
Items with stains, odors, pet hair, or other signs of use
Items with original hangtags, security labels, or anti-counterfeit labels removed, cut, or missing
Items damaged by improper use, washing, care, or storage

A promotional price or discount does not automatically make an item Final Sale unless it was clearly marked “Final Sale” before purchase.

Complimentary Items and Free Gifts

Complimentary items and free gifts have no cash refund or exchange value.

If returning an order or item causes the purchase to no longer qualify for the free gift, the unused gift must be returned with the other returned items to receive a full refund.

Return Inspection

All returned items are inspected after delivery to our warehouse. If an item does not meet the return conditions above, we may decline the refund and contact you with the inspection result and available options.

These restrictions apply to change-of-mind returns and do not exclude verified product defects, shipping damage, incorrect items, or any mandatory consumer rights that apply in your country or region.

📦 Package Marked Delivered but Not Received

We understand how concerning it can be when a package is marked as delivered but cannot be located.

If this happens, please first:

Review the carrier’s delivery photo and tracking details
Check your mailbox, entrances, porch, reception area, and other safe locations
Ask household members, neighbors, or building management
Contact the carrier for additional delivery details

If the package is still missing, please contact us promptly at info@davebella.com with your order number. We will review the shipping address submitted at checkout, carrier tracking, proof of delivery, delivery photos, and any available carrier records.

Confirmed Delivery or Delivery Attempt to the Order Address

Delivery is assessed using the shipping address provided by the customer at checkout.

If carrier tracking, proof of delivery, delivery photographs, or other carrier records confirm that the package was delivered to the address submitted with the order, and there is no evidence of carrier error or misdelivery, the order will be considered successfully fulfilled. Loss occurring after confirmed delivery—including theft or unauthorized removal—is not eligible for a complimentary refund or reshipment under our standard policy.

Customers are responsible for providing a complete and accurate shipping address. If delivery fails because the submitted address is incorrect, incomplete, invalid, or otherwise undeliverable, the order is not eligible for a refund, free replacement, reshipment, or other compensation. Packages that cannot be delivered or returned due to an address issue may be disposed of by the carrier. Because we cannot recover the merchandise in these circumstances, we are unable to issue a refund or resend the order at our expense.

This exclusion does not apply when the carrier confirms that the package was lost before delivery, delivered to an address different from the one submitted with the order, or affected by another carrier-related error.

Confirmed Carrier Error or Misdelivery

If the carrier confirms that the package was delivered to the wrong address, lost before delivery, or affected by another carrier-related error, we will assist with the carrier investigation and provide an appropriate resolution based on the confirmed circumstances.

Orders with Package Protection

Qualifying orders of US$200 or more include complimentary package protection. Eligible orders below this amount may add package protection at checkout.

If your order is covered, we will contact the shipping protection provider and initiate the claim. Their claims team may contact you directly to verify the details and process the claim.

Approved claims for eligible loss, misdelivery, theft, or damage will be handled according to the package protection terms. Please monitor your email, including your spam folder, and respond promptly to any request from the claims team.

✉️ How to Request a Return

All return requests must be submitted by email to info@davebella.com. Whenever possible, please contact us using the email address associated with your order.

Please include:

Your order number
The product name, color, size, and quantity you wish to return
The reason for the return
Clear supporting photos if the item is defective, damaged, incorrect, or missing

For product or fulfillment issues, we may request photos of the full item, affected area, care label, original packaging, shipping label, and all items received.

We will normally review your request within 1–2 business days. If the return is approved, our email will include:

The designated return address
Your exact return shipping deadline
Return packing and shipping instructions
Any additional information required for your specific case

Please do not ship the package until you receive our written approval and return instructions.

Our customer service, company, and store addresses are not return facilities. Returns sent without approval, to an address from a previous return, or to any address other than the one provided in our email may be delayed or refused.

Return approval authorizes you to send the item back but does not guarantee a refund. The final refund decision will be made after the returned item is received and inspected.

📮 Return Shipment

After receiving our written return approval, please ship the package according to the return address and instructions provided in our email.

You may choose any carrier that offers a trackable shipping service. At this time, we do not provide prepaid return shipping labels.

After shipping the package, please email us:

The carrier name
The return tracking number

Please keep your shipping receipt and proof of the carrier’s first acceptance scan until your return and refund have been completed.

Tracking information confirms when and where the return package was shipped and delivered. The condition and refund eligibility of the returned item will be determined through our warehouse inspection.

We recommend using an insured shipping service for higher-value returns. We cannot process a refund for a return package that cannot be located or confirmed as delivered to our designated return facility, except where otherwise required by applicable law.

💳 Refund Processing

After your return is delivered to our designated return facility, we will inspect it within 1–3 business days.

During holidays or high-volume periods, the inspection may require up to 2 additional business days.

If the return is approved:

The refund will be issued to your original payment method.
We will send you a refund confirmation by email.
Your bank or payment provider may require an additional 3–10 business days to post the refund to your account.

Refunds are based on the amount actually paid for the returned item after discounts.

If a partial return causes the remaining items to no longer qualify for a quantity-based promotion, the refund may be recalculated according to the promotion terms applicable to the items you keep.

🚚 Return Shipping Costs

Change-of-Mind Returns

For returns due to personal preference, an incorrect size or color selection, or no longer wanting the item, the customer is responsible for the return shipping cost.

Please use a reasonably priced, trackable shipping service. Cash-on-delivery (COD) returns will not be accepted.

Any original shipping fee paid at checkout is nonrefundable for change-of-mind returns.

Confirmed Quality or Fulfillment Issues

If we confirm that an item is defective, damaged, incorrect, or affected by another fulfillment error, and we require the item to be returned, we will reimburse the approved standard tracked return shipping cost.

You must receive our approval before shipping and provide a valid shipping receipt. Expedited, premium, or additional shipping services selected without prior approval will not be reimbursed.

If our review does not confirm a quality or fulfillment issue, the standard change-of-mind return terms will apply, and the return shipping cost will not be reimbursed.

Any applicable original standard shipping charge for a confirmed quality or fulfillment issue will be addressed as part of the resolution.

🔄 Exchanges

We do not offer direct exchanges for a different size, color, or style.

If you would like a different item:

Place a new order for the preferred item.
Submit a return request for the original item by following the return process above.

The new order is a separate purchase. Availability, pricing, and promotional discounts cannot be guaranteed while the original return is being processed.

The refund for the original item will be issued only after it is received, inspected, and approved.

For a confirmed quality or fulfillment issue, we may offer a complimentary replacement as a resolution. This is handled separately and is not considered a standard exchange.

📄 Policy Effective Date and Consumer Rights

Effective Date: [May 1, 2025]

This version of the policy applies to orders placed on or after the effective date above. Orders placed before this date are subject to the policy in effect at the time of purchase.

We may update this policy when necessary. Any revised policy will apply to future orders and will not retroactively reduce the rights applicable to an existing order.

This policy is in addition to, and does not limit, any mandatory consumer rights that apply in your country or region.

Official Website Orders Only

Dave & Bella has only two official online stores:

davebella.com
davebella.ae

Our return, refund, exchange, and after-sales services apply only to orders placed directly through one of these two official websites and verifiable in our official order system.

Requests must be submitted to the website where the order was placed and will be handled according to the policy applicable to that website.

We are unable to access or process orders placed through other websites, online marketplaces, social media sellers, third-party retailers, or offline stores.

The appearance of the Dave & Bella name on a product, package, website, or payment-card statement does not by itself confirm that the purchase was made through an official Dave & Bella website.

If you purchased from another seller, please contact that seller or the payment platform directly for return and refund assistance. If you believe a website is using the Dave & Bella name without authorization, you may report the website address and supporting order information to info@davebella.com for investigation. However, we cannot issue a refund for an order that was not placed through our official websites.

💌 Need Help?

If you have any questions about your order, return, or this policy, please contact us at info@davebella.com.

We normally respond within 1–2 business days.

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