Return Policy

DAVE & BELLA 

30-Day Hassle-Free Returns Guarantee

As long as your return meets our return policy requirements, no restocking fees will be charged.

🔁 General Return Policy

Return Window

If you need to return an item due to a quality issue, please contact us within 30 days of receiving your order—either by leaving us a message or emailing info@davebella.com. Your item must be unused, with original packaging and tags intact. Returns requested after 30 days—regardless of the reason—cannot be accepted.

If you wish to return an item for personal reasons (for example, you don’t like it or selected the wrong size), you may also request a return by emailing info@davebella.com within 30 days of receipt. The same conditions apply: items must be unused, in their original packaging with tags. Please be sure to submit all return requests within the 30-day window.

📦 Eligible Return Items

We accept returns for:

• Products purchased directly from the official DAVE & BELLA website

• Baby clothing and accessories, including underwear, outerwear, shoes, and hats

• Please note that complimentary items or free gifts included with your order are not eligible for return, refund, or exchange.

We do not accept returns for:

• Customized or personalized products

• Sale, clearance items, gift cards or membership cards

• Used, washed, or damaged items

• Items with missing anti-counterfeit labels or tags

• Issues caused by incorrect usage or improper care (e.g. shrinkage due to washing errors, mold from damp storage)

✉️ How to Request a Return

Please contact us by email only at: info@davebella.com

Provide the following:

• Order number

• Item name(s) and quantity

• Clear photo(s) of quality issue (if applicable)

Our team will respond within 24 hours with the return address and shipping instructions.Please note that our return address is not the same as our store or company address. We have a designated return facility. Once your return request is approved, we will provide you with the specific return address via email.

📮 Return Shipment

• Include the original packaging, tags, gift items, and invoice (if available).

• The anti-counterfeit label must be intact.

• Only orders from our official website are accepted. Returns from third-party platforms or offline stores are not supported.

💳 Refund Processing

• Once your return is eligible, you can send the item back to us. Don’t forget to share the tracking information so we can monitor the return. After we receive and check the item, we’ll process your refund and keep you updated by email. Our website processes order refunds within 1–3 business days. Please note that during holidays, processing may take an additional 2 business days.Refunds will be issued back to your original payment method within 3-10 business days. If you have any questions, feel free to reach out to us anytime via email.

🚚 Shipping Costs

• For non-quality returns, return shipping is the customer’s responsibility. We recommend choosing an economical shipping method. COD (cash-on-delivery) returns will not be accepted.

• For quality-related returns, we may offer a custom discount coupon to cover shipping costs, which can be used for your next purchase on our website.

🔄 Exchanges

We do not offer direct exchanges at this time.
If you would like to exchange an item:

1. Please place a new order.

2. Follow the return steps above to send back the original item.

⚠️ Important Notes

• Anti-Counterfeit Tag: Please do not remove the security label before confirming your return.

• Verification: You may verify the authenticity of your item on our website.

• Refund Time: Due to processing delays by the payment platform, refunds may take longer to appear. However, once we receive and inspect the returned item(s), we will issue a refund to your original payment method within 3–10 business days.If you do not receive your refund after this period, please contact us at info@davebella.com. Thank you for your patience!

DAVE & BELLA reserves the final interpretation rights of this policy.

💌 Need Help?

If you have any questions about your order, feel free to contact us at info@davebella.com — we’ll get back to you as soon as possible to assist you.

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