Return Policy

📦30-Day Hassle-Returns Guarantee

We do not charge restocking fees as long as your return meets our return policy requirements.

How the 30-day return window is calculated

The 30-day return period is measured from the delivery date shown by the carrier to the shipping date when you hand the returned package to the carrier. In other words, your return package must be shipped back to our warehouse within 30 days of the delivery date on the carrier tracking record, and you must provide the return tracking number as proof.

What we need from you

Contact us（info@davebella.com） and provide your order number and reason for return.
Ship the item back and send us the carrier tracking number (this tracking must show the actual ship/postage date).
The carrier’s shipping/postage date on the tracking record is used as the evidence of when you mailed the return.

Example

If the carrier tracking shows your order was delivered on January 1, you must ship the return by February 1 at the latest.
If you contact us on January 20 and we approve the return, but the return tracking shows the package was not shipped until February 2, that is outside the 30-day window and does not qualify for a refund under this policy.

Important

Returns that do not meet the 30-day ship date requirement — even if you contacted us within 30 days — will not be eligible for return/refund.
All returns must otherwise meet our standard return conditions (item condition, tags, hygiene requirements, etc.).
If you have trouble returning within the window, please contact Customer Service immediately and keep proof of postage; we will review each case based on the tracking evidence.

🔁 General Return Policy

Return Window

If you need to return an item due to a quality issue, please contact us within 30 days of receiving your order—either by leaving us a message or emailing info@davebella.com. Your item must be unused, with original packaging and tags intact. Returns requested after 30 days—regardless of the reason—cannot be accepted.

If you wish to return an item for personal reasons (for example, you don’t like it or selected the wrong size), you may also request a return by emailing info@davebella.com within 30 days of receipt. The same conditions apply: items must be unused, in their original packaging with tags. Please be sure to submit all return requests within the 30-day window.

📦 Eligible Return Items

We accept returns for:

Products purchased directly from the official DAVE & BELLA website
Baby clothing and accessories, including underwear, outerwear, shoes, and hats.(Must be unused and with tags intact)
Please note that complimentary items or free gifts included with your order are not eligible for return, refund, or exchange.

We do not accept returns for:

Customized or personalized products
Sale, clearance items, gift cards or membership cards
Used, washed, or damaged items
Items with missing anti-counterfeit labels or tags
Issues caused by incorrect usage or improper care (e.g. shrinkage due to washing errors, mold from damp storage)

Important: For hygiene and children’s health reasons, items with removed/cut tags or any signs of wear are not eligible for return or refund. All returns are inspected under video surveillance, and worn items or missing tags will be rejected based on inspection evidence.

📦📦 Special Circumstance: Package Theft

Regarding the issue of lost packages, we do not provide reshipment or compensation for packages that have already been delivered but are stolen. We sincerely apologize for any inconvenience this may cause. Unfortunately, theft is beyond our control.

We are currently working on partnering with an insurance service to address theft situations, and we expect to begin offering this service in June 2026. The exact timing will depend on updates to our website.

✉️ How to Request a Return

Please contact us by email only at: info@davebella.com

Provide the following:

Order number
Item name(s) and quantity
Clear photo(s) of quality issue (if applicable)

Our team will respond within 24 hours with the return address and shipping instructions.Please note that our return address is not the same as our store or company address. We have a designated return facility. Once your return request is approved, we will provide you with the specific return address via email.

📮 Return Shipment

Include the original packaging, tags, gift items, and invoice (if available).
The anti-counterfeit label must be intact.
Only orders from our official website are accepted. Returns from third-party platforms or offline stores are not supported.

Important Notice:

At this stage, we do not provide return labels. For returns, you may choose any logistics carrier of your preference. After returning the item, please keep your tracking number.

It is crucial that you email us your tracking number, as it is an important proof for verifying your return and ensuring the item is in its original condition. This directly affects the completion of your refund process.

Please note, fraudulent behavior will not be tolerated. We stand firm in rejecting any fraudulent activity.

💳 Refund Processing

Once your return is eligible, you can send the item back to us. Don’t forget to share the tracking information so we can monitor the return. After we receive and check the item, we’ll process your refund and keep you updated by email. Our website processes order refunds within 1–3 business days. Please note that during holidays, processing may take an additional 2 business days.Refunds will be issued back to your original payment method within 3-10 business days. If you have any questions, feel free to reach out to us anytime via email.

🚚 Shipping Costs

For non-quality returns, return shipping is the customer’s responsibility. We recommend choosing an economical shipping method. COD (cash-on-delivery) returns will not be accepted.
For quality-related returns, we may offer a custom discount coupon to cover shipping costs, which can be used for your next purchase on our website.
Return shipping is the customer's responsibility, and we do not provide prepaid return labels. Please use a reliable, trackable shipping method, as Dave&Bella is not responsible for any lost or damaged packages in transit. The original shipping fee paid at checkout is non-refundable, and we will only refund the cost of the product(s), excluding the shipping charge.

🔄 Exchanges

We do not offer direct exchanges at this time.
If you would like to exchange an item:

Please place a new order.
Follow the return steps above to send back the original item.

⚠️ Important Notes

Anti-Counterfeit Tag: Please do not remove the security label before confirming your return.
Verification: You may verify the authenticity of your item on our website.
Refund Time: Due to processing delays by the payment platform, refunds may take longer to appear. However, once we receive and inspect the returned item(s), we will issue a refund to your original payment method within 3–10 business days.If you do not receive your refund after this period, please contact us at info@davebella.com. Thank you for your patience!

DAVE & BELLA reserves the final interpretation rights of this policy.

💌 Need Help?

If you have any questions about your order, feel free to contact us at info@davebella.com — we’ll get back to you as soon as possible to assist you.

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