Return Policy

DAVE & BELLA

30-Day Hassle-Free Returns Guarantee

🔁 General Return Policy

Return Window

You may request a return within 30 days of receiving your order.
Items must be unused, with original packaging and tags intact, and suitable for resale.
For quality-related issues (e.g. fabric damage, missing parts), there is no time limit for returns, but contact must be made within 30 days of receipt.

📦 Eligible Return Items

We accept returns for:

Products purchased directly from the official DAVE & BELLA website
Baby clothing and accessories, including underwear, outerwear, shoes, and hats

We do not accept returns for:

Customized or personalized products
Sale, clearance items, gift cards or membership cards
Used, washed, or damaged items
Items with missing anti-counterfeit labels or tags
Issues caused by incorrect usage or improper care (e.g. shrinkage due to washing errors, mold from damp storage)

✉️ How to Request a Return

Please contact us by email only at: info@davebella.com

Provide the following:

Order number
Item name(s) and quantity
Clear photo(s) of quality issue (if applicable)

Our team will respond within 24 hours with the return address and shipping instructions.

📮 Return Shipment

Include the original packaging, tags, gift items, and invoice (if available).
The anti-counterfeit label must be intact.
Only orders from our official website are accepted. Returns from third-party platforms or offline stores are not supported.

💳 Refund Processing

After the item is received and inspected, we will issue a refund within 3–10 business days via the original payment method.

🚚 Shipping Costs

For non-quality returns, return shipping is the customer’s responsibility. We recommend choosing an economical shipping method. COD (cash-on-delivery) returns will not be accepted.
For quality-related returns, we may offer a custom discount coupon to cover shipping costs, which can be used for your next purchase on our website.

🔄 Exchanges

We do not offer direct exchanges at this time.
If you would like to exchange an item:

Please place a new order.
Follow the return steps above to send back the original item.

⚠️ Important Notes

Anti-Counterfeit Tag: Please do not remove the security label before confirming your return.
Verification: You may verify the authenticity of your item on our website.
Refund Time: Refunds may take longer due to payment platform processing delays — we appreciate your patience.

DAVE & BELLA reserves the final interpretation rights of this policy.

💌 Need Help?

If you have any questions about your order, feel free to contact us at info@davebella.com — we’ll get back to you as soon as possible to assist you.

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